Tenant FAQs

Answers to your frequently asked questions

What is the Resident Benefit Package (RBP)
- Part 1 of 2:
  Resident Application/Rental Requirements
  
  The 4D Property Solutions LLC Resident Benefits Package (RBP) delivers savings and convenient, professional services that make taking care of your home second nature. By applying, Applicant agrees to be enrolled and to pay the applicable cost of $45.00/month, payable with rent.
  
  Your RBP may include, subject to property mechanicals or other limitations:
  
  HVAC air filter delivery directly to your door approximately every 90 days
  
  Liability Insurance that meets all lease requirements from an A-rated carrier
  
  Move-in concierge service that includes a one call set up your utility services, cable, and internet services
  
  A resident rewards program that helps you earn rewards for paying your rent on time
  
  Credit building to help boost your credit score with timely rent payments
  
  $1M Identity Protection for all adult leaseholders
  
  On-Demand Pest Control that includes an innovative pest control service that provides an effective, reactive, and targeted approach to pest control
  
  24/7 online maintenance reporting
  
  Home buying assistance for when the time is right to buy your “forever” home
  
  Online portal that includes access to your account, documents, communication and payment options
  
  Vetted vendor network: we find the technicians who are reputable, licensed, and insured
- Part 2 of 2:
  
  The Landlord requires Tenant to obtain liability coverage of at least $100,000 in property damage and legal liability from an A-rated carrier and to maintain such coverage throughout the entire term of the lease agreement. Tenant is required to furnish Landlord evidence of the required insurance prior to occupancy, at the time of each lease renewal period, and upon request. To satisfy the insurance requirement, Tenant may either (1) be automatically enrolled into a policy that satisfies the coverage requirements as part of the Resident Benefits Package; or (2) obtain alternative liability coverage from an insurer of Tenant’s choice. The option Tenant chooses will not affect whether Tenant’s lease application is approved or the terms of Tenant’s Lease.
  
  Option 1: Do nothing. The Tenant will be automatically enrolled into an insurance policy as part of the Resident Benefits Package. No further action is required. Coverage will begin on the effective date of Tenant’s lease and continue throughout the lease term. Please refer to the evidence of insurance that is supplied by 4D Property Solutions LLC for additional coverage details.
Can you hold a place before I apply?

No, all properties are available until a tenant is approved and the security deposit is paid in full.
Do I pay first month’s rent and last month’s rent with my security deposit?

The first full month’s rent is collected, in addition to the daily rent if the lease begins other than on the 1st of the month.
How old do you have to be to apply?

Applicants must be 18 years of age to apply.
Is the deposit refundable?

The deposit is refundable based on the condition of the property at move-out.
You have a property I want to rent. How do I apply?

Applicants can apply on our website.
How do I pay rent?

Rent is paid through our tenant portal which will be available to you once you move into the property. The portal is accessible on our website.
I want to get a pet. What do I do?

Allowance of pets varies by property. We need to be notified of any pets before they are allowed in any property. Upon approval, additional forms, pet rent, and pet deposit will be required.
I want to move out, but my roommate wants to stay. What do I do?

A tenant can not be removed from a lease until the lease term ends. At that time, the roommate would need to requalify for the property.
My lease expiration is coming and I want to move out. What do I do?

We require a thirty-day notice if you are not renewing your lease. We will send out lease renewal notices 90 days before your lease expires. At that time, you can notify us that you will not be renewing your lease.